Process selection

1) What type of product flow do they use?

JCPenney use batch flow, because they have large and different type of product.

2) What type of customer order do they process?

JCPenney use make-to-stock (mts) process. Which is specifies by the manufacturer. Make-to-stock (mts) also provides faster customer services. They even keep updating their inventory for customer demand. And they also use make-to-order to. They give customer choice to make special order on almost all the items

3) Which cell do they fall into in the process characteristics matrix?

Jcpenney falls under batch flow.

4) What are some of the factors influencing their process selection?

If store is out of stock we order items from online or we get item from other jcpenney for customers.

5) Can they adopt any of the mass customization methods discussed?

I believe the company already has great customer services by organizing product on right department and in right location so it’s make it easy for customer. And they have store all over in United States so customer has choice to shops and they have choice to order their items online too.